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Return Policy

Free 7 Days Return Policy

 

We, At Kanary Gifts understand the value of your purchase and we are committed to ensure that you have an everlasting shopping experience with us. Therefore in case of rare event if you are not 100% satisfied with your purchase, you can return your item and get a refund.

You can conveniently initiate the return by contacting us within 7 business days from the day your order is delivered to you. Please ensure that the item is in its original packaging, unworn and in the same condition as you received it.

However the return will not be processed for the following reasons:-
  • Listed in the Non-Returnable list
  • Clearance items or on sale
  • Not In the same condition as received or without the original packaging box and/or packaging.

Refund Charges

Refunds are enhanced if the item you have received is damaged, defective or not as described on the website. You will receive a free full refund along with any shipping fees incurred. If the return reasons do not fall under the above mentioned ones, then we will incur a 25% restocking fee for the return.


Payments Refund Mechanism

  • In case of order cancellation, we will typically refund you through store credit. Upon request, we can also do refunds as per the mode of payment chosen during purchase.
  • In case of credit card payment we can organise a refund to your credit card statement upon request. This process takes 10 to 14 working days from the day of order cancellation.
  • In case of PayPal payment we can organise a refund to your PayPal account upon request. This process takes 2 business days from the day of order cancellation.

How Return Process Works


Email us or call us on our customer support number +971 2 641 4434


You pack the item in its original state and its original packaging


We will send a courier to pick up the product that has to be returned.


We receive your returned item, we will inspect it and process your refund.

* Contact us within 7 business days from the day of your order is delivered
* Do not remove any barcode or labels on the box and hand over the package to our courier representative.